SmarterTools offers several free resources to help customers resolve common issues. In addition, customers that have purchased or upgraded licenses may have support incidents available. Individual support incidents or support packages are also available for purchase.
- Incidents can be applied towards any SmarterTools application or installation.
- Support Incidents are restricted to 8AM - 4:30PM MST unless Platinum or Critical Incident packages are purchased.
- Incidents submitted during regular business hours will typically receive an initial response within four (4) hours.
- All support purchased in advance will be valid for twelve (12) months from the date of purchase.
Critical Incident Support
One (1) hour initial response time 24/7/365.
Includes 10 email incidents.
Includes 10 email or phone incidents.
Includes 10 email or phone incidents plus 2 critical incidents 24/7/365.
Flat fee for extra assistance installing or upgrading software versions.