Great support starts with a better conversation.

Keep customer support organised in one help desk. SmarterTrack brings email tickets, live chat and self-service resources together so your team can follow conversations and respond consistently.

Track every conversation

Organise tickets into departments, follow ownership and retain a shared history of each customer request.

Help customers help themselves

Publish knowledge base articles and support information in a customer-facing portal.

Support a growing team

Use live chat, reporting and team management tools to coordinate customer service across your organisation.

Choose your licence

Before you buy

This is a software licence for your own SmarterTrack deployment. Confirm current server requirements and the agent allowance with your team. Hosting, setup and migration are separate. You will configure the order with your SmarterTools account email.