Norton Shopping Guarantee
Everything you need to know about the Norton Shopping Guarantee
All purchases on the Servertastic website are now covered by the Norton Shopping Guarantee. Once you complete your order you should receive an email confirmation from Norton with the details of your guarantee.
If you have a website of your own we can get you set-up and working with Norton Shopping Guarantee in no time. Give your shoppers more reasons to buy from you. Adding the Norton Shopping Guarantee to your site increases customer confidence and provides an outstanding array of protections for your customer purchases.
Identity Theft Recovery Assistance
Provides help in the event of identity theft for up to 30 days after a sale, to help allay concerns about the security of your personal information. Up to total of $/£10,000 worth of specialist services.
A 30 day guarantee of up to a $/£1,000 of the purchase price (including shipping and Value Added Tax), that you will receive the products/services you ordered on their site, in accordance with their terms of sale.
Price Protection Guarantee
If the store’s published price drops within 30 days of the purchase, you can make a claim for up to $/£100 of the difference.
Frequently Asked Questions
What is Norton Shopping Guarantee?
Why should my company use the Norton Shopping Guarantee program?
We guarantee that for every £1 you invest in Norton Shopping Guarantee, you will get a minimum of £20 in incremental top line revenue.
What type of business is the Norton Shopping Guarantee for?
Norton Shopping Guarantee is designed for online businesses that are reputable, well-established and reliable, so not all merchants will qualify. Norton Shopping Guarantee sets your business apart by demonstrating that your product is authentic, will be delivered on time, and that you will provide outstanding customer service if something goes wrong.
How does the Norton Shopping Guarantee benefit my customers?
Norton Shopping Guarantee gives your shoppers peace of mind. They can make their online purchases while feeling less anxious about information security, merchant reliability and getting a good price. After a purchase is made, your buyer will receive an email with a Certificate of Guarantee. This reinforces your brand and increases buyer confidence, thereby reducing costly chargebacks.
How does the Norton Shopping Guarantee work?
Here’s the beauty of our unique marketing program—we do all the work! If something does go wrong, the customer can file a claim directly with Norton Shopping Guarantee to take advantage of one or all of these free shopper benefits.
Identity Theft Recovery Assistance
In the event of identity theft, the Norton Shopping Guarantee provides access to resources and services that help online buyers protect, prevent, and restore their identity. We will provide up to £10,000 worth of specialty services from professionals (lawyers, investigators, experts) that will assist you throughout the identity recovery process.
If there is a problem with a customer order, we will work with you and the buyer to resolve the dispute. If there is no resolution, then we will, in our discretion, make a determination as to whether the terms of sale were fulfilled. If the claim is resolved in the buyer’s favor, we will reimburse the amount of the direct loss, not to exceed £1,000.
Price Protection Guarantee
And, should your customer find their exact item at a lower price on your site within 30 days, we will verify and pay the customer the difference, up to £100.
In all three scenarios, it is Norton Shopping Guarantee that compensates the customer, not your business. So not only will Norton Shopping Guarantee increase your revenue and repeat customers, it saves you time and money by acting as an extension of your Customer Service team.
How much does the Norton Shopping Guarantee cost?
It’s free for buyers. Which is why they love it so much. Merchant pricing is based on sales volume and the additional sales generated from being a Norton Shopping Guarantee endorsed merchant. You are guaranteed 20X ROI pricing. Meaning, for every £1 you invest you will get a minimum of £20 in incremental top line revenue*. However, here’s something even more important to consider: every day that you are not using Norton Shopping Guarantee can cost you 7% higher conversion, 5% increase in repeat buyers*, and higher average order values.
* Increase in conversions as measured by A/B split tests during trial periods with current customers.
What are the minimum requirements to use this program?
To be eligible, your business must have a track record of success, be financially stable, and committed to delivering on the promises you make to your buyers. If you’re interested in finding out if your business qualifies, just complete this form and we will be in touch.
How do we install Norton Shopping Guarantee?
We will provide you with three small snippets of HTML code to install the graphical elements—the Seal, Conversion Kicker and Guarantee Notification. Installing the entire program typically takes less than one hour.
How long are the Guarantees valid?
The Guarantees automatically expire thirty (30) days from the date of purchase. All benefit claims must be made within thirty (30) days of the date of purchase in order to keep the benefits, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved.
How does Norton Shopping Guarantee protect us from fraudulent buyers?
After tens of millions of guaranteed transactions, our claims process is optimised to protect against fraudulent buyers. All claims are investigated by experienced benefit claims professionals. Buyers are required to provide detailed information about their identity and purchase. These procedures put a spotlight on both parties, and the transaction as a whole, to ensure that everyone is held accountable for their actions, including for false allegations.
We already have an SSL certificate, why do we need Norton Shopping Guarantee?
Your SSL certificate authenticates you as a trusted online store. Norton Shopping Guarantee complements this authenticity with increased peace of mind by providing Identity Theft Recovery Assistance, (no matter where their identity is stolen), a Satisfaction Guarantee, and a Price Protection Guarantee. Norton Shopping Guarantee differentiates you from your competitors who only have an SSL certificate.
We do business in multiple channels. Does Norton Shopping Guarantee cover in-store and phone orders as well?
At this time Norton Shopping Guarantee only covers online transactions.