SmarterTools Support Packages
Get support for your SmarterTools packages and keep your business running
SmarterTools offers several free resources to help customers resolve common issues. In addition, customers that have purchased or upgraded licenses may have support incidents available. Individual support incidents or support packages are also available for purchase.
Silver Package: 10 Email support incidents.
Gold Package: 10 Email or phone support incidents.
Platinum Package: 10 Email or phone support incidents + 2 Critical incidents.
Critical Incident Support: 1 hour initial response time 24/7, 365 days a year.
Installation Support: Flat fee for extra assistance installing or upgrading software versions